Refund and Returns Policy

At Bulk Buy China, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience remains seamless.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within [Insert Number] days of receiving your order.
  • Certain items, such as perishable goods, customized products, and digital downloads, are not eligible for returns.

2. How to Request a Return

If you wish to return an item, follow these steps:

  1. Contact Us – Send an email to [Insert Contact Email] with your order number, reason for return, and any relevant photos (if applicable).
  2. Approval & Instructions – Our support team will review your request and provide return instructions if eligible.
  3. Ship the Item – You must return the item to the provided address at your expense unless the return is due to a defective or incorrect item.
  4. Inspection & Processing – Once we receive your returned item, we will inspect it and process the refund or exchange accordingly.

3. Refund Policy

Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, refunds will be issued:

  • To the original payment method used during the purchase.
  • Within [Insert Number] days of approval.
  • Shipping costs are non-refundable, except in cases where the return is due to our error.

If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider before contacting us.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at
info@bulkbuychina.com and provide details of the issue.

5. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Clearance or final sale items.
  • Personalized or custom-made items.
  • Perishable goods or hygiene-related products.
  • Digital goods or downloadable products.

6. Cancellations

Orders can only be canceled before they are processed for shipping. Once an item has been shipped, cancellation is not possible. If you need to modify or cancel an order, contact us immediately at +8618901606096.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 5 days of receiving your order. Please provide clear photos of the issue so we can resolve it promptly with a refund, exchange, or replacement.

8. Contact Us

For any return or refund inquiries, please reach out to us:

Bulk Buy China
Email:
info@bulkbuychina.com
Phone: +8618901606096

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